Privacy policy

Sunburnt Steel Pty Ltd
ABN: 94 693 688 783
Queensland, Australia
Last updated: January 2025

1. Overview
Sunburnt Steel Pty Ltd ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information we collect
When you shop with us or visit our website, we may collect:

  • Name and contact details (email, phone, address)
  • Billing and shipping addresses
  • Order history and product preferences
  • Images you upload for custom orders
  • Communications with us (emails, enquiries)
  • Website usage data (see "Cookies and tracking" below)

3. How we use your information
We use your information to:

  • Process and fulfil your orders
  • Communicate about your order (confirmations, shipping updates, design approvals)
  • Respond to your enquiries
  • Send marketing emails if you've opted in
  • Improve our website and products
  • Comply with legal obligations

4. Payment information
We don't store your credit card details. Payments are processed securely by Shopify Payments. Your payment information goes directly to them and is protected by their security measures.

5. Cookies and tracking
Our website uses cookies and similar technologies. We use:

  • Shopify: Essential cookies for the shopping cart and checkout
  • Google Analytics: To understand how visitors use our site
  • Plausible Analytics: Privacy-friendly analytics
  • Meta (Facebook) Pixel: For advertising and remarketing
  • Google Ads: For advertising and remarketing

You can control cookies through your browser settings. Disabling cookies may affect your ability to use some features of our website.

6. Email marketing
If you sign up to our mailing list, we'll send you updates and offers via Campaign Monitor. Every email includes an unsubscribe link. We won't send marketing emails unless you've opted in.

7. Who we share your information with
We only share your information with third parties when necessary:

  • Shipping carriers: To deliver your order (Australia Post, freight companies)
  • Payment processors: Shopify Payments for secure transactions
  • Email platform: Campaign Monitor for marketing emails
  • Analytics and advertising: Google and Meta as described above

We don't sell your personal information.

8. Data security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Our website uses SSL encryption. However, no internet transmission is completely secure.

9. Your rights
You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Unsubscribe from marketing emails
  • Make a complaint about how we handle your information

To exercise these rights, contact us at sunburntsteel@gmail.com.

10. Data retention
We keep your order information for as long as needed to fulfil your order, provide warranty support, and meet our legal obligations (such as tax records). Images uploaded for custom orders are deleted after production is complete unless you ask us to keep them on file for future orders.

11. Changes to this policy
We may update this policy from time to time. The current version will always be available on our website with the date it was last updated.

12. Contact us
If you have questions about this policy or want to make a complaint, contact us:
Email: sunburntsteel@gmail.com

Sunburnt Steel Pty Ltd, Queensland, Australia

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.