Custom Pet Memorial

We stand behind our work. Every piece comes with a 5-year structural warranty covering defects in materials and craftsmanship.

This doesn't cover damage from misuse, improper installation, or extreme weather exposure on unsuitable materials - but if something's not right, reach out and we'll sort it out.

We ship Australia-wide. Your piece will be carefully packed and dispatched within 7 business days of design approval.

Smaller items go via Australia Post. Larger pieces are sent with a freight carrier who'll contact you to arrange delivery.

Shipping cost is calculated at checkout based on size and location.

To ensure your custom steel artwork remains a beautiful centerpiece for years to come, here are some tailored care tips based on the material you chose.

For Corten Steel (Natural Rust Finish)

Corten steel is designed to evolve. Its appearance will change over time as it develops a protective "patina" (the rust layer).

• Embrace the Process: The rust layer is a natural shield that protects the steel from deep corrosion. You don’t need to treat or oil it.
• Prevent Staining: During the first few months, rain or high humidity can cause some "run-off" of the rust. If hanging indoors or against a light-colored wall, ensure the spacers (standoffs) are used to keep the piece from touching the wall directly.
• Cleaning: Simply hose it down or wipe it with a damp cloth if it becomes dusty. Avoid using soaps or chemicals, as these can disrupt the natural weathering process.

For Painted Mild Steel (Modern Look)

The painted finish provides a sleek, protective barrier against the elements.

• Gentle Cleaning: Use a soft, microfiber cloth to remove dust. For fingerprints or smudges, a damp cloth with a tiny drop of mild dish soap is all you need.
• Avoid Abrasives: Never use steel wool, scouring pads, or harsh chemical cleaners, as these can scratch or dull the paint finish.
• Touch-ups: If the paint is ever chipped by accident, we recommend a small dab of exterior-grade metal touch-up paint to prevent moisture from reaching the raw steel beneath.

General Handling & Safety

• Watch the Edges: Because your piece is hand-cut from 2.0mm steel, some edges may be sharp. We recommend wearing gloves while unboxing and hanging the piece.
• Secure Mounting: Steel is durable but heavy. Always use the provided hardware and ensure you are mounting into a secure surface (stud, brick, or using the correct anchors for plasterboard).
• Environment: While Australian steel is incredibly tough, pieces hung in high-salinity environments (right on the coast) may age faster. A quick rinse with fresh water once or twice a year will help remove salt buildup.